Supporting Globe Telecom's Retail Modernization with MTPOS
Globe Telecom needed a retail platform capable of supporting evolving store operations while connecting with the systems, information and processes required by a large telecommunications organization.
MicroTelecom supported this retail evolution with MTPOS, combining customer-facing point-of-sale workflows with enterprise integration, operational reporting and a platform designed to support distributed retail operations.
Moving Beyond a Legacy Retail POS Environment
Globe's retail environment required more than transaction processing. The platform needed to support integration, scalability and store operations as business requirements evolved.
Modernize Legacy Store Technology
Move retail operations toward a more flexible platform capable of supporting changing store and enterprise requirements.
Enterprise MTPOS
Support customer-facing retail workflows while connecting store operations to the wider enterprise technology environment.
Distributed Stores, Central Visibility
Provide retail teams with practical store tools while maintaining centralized management and operational reporting.
Give Store Teams the Information Needed for the Customer Interaction
Telecom retail combines sales, account-related activity, devices, services and customer support within the same store interaction.
MTPOS provided Globe retail staff with access to supported customer and transaction information while helping them complete retail workflows from a unified store environment.
- Support customer-facing sales and service transactions.
- Access relevant product and account information during the interaction.
- Process supported payment methods within the retail workflow.
- Maintain consistent transaction processes across stores.
- Connect completed activity to enterprise systems and reporting.
Make Retail Part of the Wider Telecom Operation
Globe's POS environment needed to operate alongside its existing infrastructure rather than becoming another isolated store system.
MTPOS supported integration with Globe's broader technology environment so retail transactions, information and operational activity could participate in enterprise workflows.
Enterprise Integration
Connect retail activity with appropriate enterprise systems and services.
Store Scalability
Support a distributed retail operation as store and business requirements change.
Common Workflows
Maintain consistent retail processes across multiple store locations.
Central Visibility
Bring store activity into centralized reporting and operational oversight.
Use Retail Activity to Support Operational Decisions
The Globe deployment included reporting capabilities covering areas such as sales activity and inventory, giving management additional visibility into retail operations.
Sales Reporting
Review transaction activity and retail performance across the operation.
Inventory Information
Include inventory activity within the operational reporting environment.
Store Visibility
Maintain a broader view of activity across distributed retail locations.
Coordinate Customer Service and Store Operations on One Retail Platform
Modernizing the retail platform provided a foundation for simplifying store workflows while supporting the information and integrations required by the wider business.
Rather than treating POS as a standalone checkout application, the Globe project demonstrates how retail technology can participate in a broader enterprise operating model.
Enterprise Telecom Retail Experience Beyond the Point of Sale
Globe Telecom is one example of MicroTelecom's experience supporting large telecommunications organizations with retail technology connected to wider enterprise operations.
The project combined store transactions, customer-facing workflows, integration and reporting within an enterprise retail environment.
Amdocs and MetroPCS Enterprise Deployment
Continue with another example of MicroTelecom's enterprise telecom retail experience.