Wholesale & Distribution
Manage dealer orders, account sales, product distribution, pricing and order status.
- Wholesale ordering
- Dealer accounts
- Inventory allocation
- Consignment workflows
Telecom Master Agent Operations
Enterprise POS System for Telecom Master Agents and Service Providers
Connect wholesale distribution, dealer inventory, franchise operations, point of sale, activation tracking, commission reconciliation, ecommerce, recurring dealer billing, warehouse fulfillment and support across your telecom sales network.
Custom enterprise implementation
Integration-first architecture
Custom pricing and deployment
The Telecom Distribution Chain
Carrier / Manufacturer
Devices, SIMs, programs
Master Agent
Distribution & network control
Franchise / Premium Dealer
Regional and dealer operations
Retail Store
Sales, activations & service
MicroTelecom connects the operating data across the chain.
Built for the Middle of the Network
Master agents have to see in both directions.
A telecom master agent sits between the carrier or manufacturer and the independent businesses that ultimately sell and activate service for the customer.
That creates a very different operating problem from ordinary retail. You need control of the products moving downstream, visibility into dealer and store activity, and the ability to reconcile activations, commissions, returns and inventory coming back upstream.
Products Move Downstream
Phones, SIM cards, accessories and other inventory move from carriers, manufacturers and warehouses into dealer and store networks.
Activity Comes Back Upstream
Sales, activations, returns, inventory movements, dealer performance and commission information flow back through the organization.
One operating model instead of disconnected systems
MicroTelecom can connect wholesale, warehouse, dealer inventory, retail, ecommerce, activation information, commissions, returns and support while preserving the organizational boundaries and permissions required across the network.
Master Agent Operations
Solve the operational problems that happen between distribution and retail.
The value is not a single feature. It is keeping the workflows that depend on each other connected across warehouses, dealers, stores and digital channels.
Activations & Commissions
Connect device and SIM sales with activation and commission information to simplify reconciliation and exception review.
- Activation tracking
- Commission reconciliation
- Sales-to-activation matching
- Exception visibility
Serialized Inventory
Follow high-value devices and SIM-related inventory across the network instead of managing only aggregate quantities.
- IMEI and serial tracking
- ICCID tracking
- Store and warehouse visibility
- Inventory movement history
Franchise & Dealer Control
Model complex dealer organizations while controlling who can see and perform specific activities.
- Dealer hierarchy
- Store groups
- Employee access
- Role-based permissions
Dealer Point of Sale
Support the transaction where the customer actually purchases, returns or exchanges products and services.
- Retail checkout
- Customer returns
- Payments
- Reservations & exchanges
Warehouse Operations
Coordinate inventory before it reaches the dealer network and while orders are being prepared for distribution.
- Receiving
- Picking & fulfillment
- Transfers
- Cycle counts
Ecommerce & Fulfillment
Connect online ordering with inventory, fulfillment, pickup, customer accounts and return processes.
- Online ordering
- Inventory reservations
- Order fulfillment
- RMA workflows
Dealer & Store Support
Give stores, dealers and support teams an accountable workflow for questions, incidents and operational issues.
- Email & portal tickets
- Assignment & escalation
- Dealer service history
- Knowledge & approved guidance
Connected Lifecycle
Follow inventory and activity through the complete channel.
The same device can participate in purchasing, allocation, warehouse fulfillment, dealer inventory, retail sale, activation, commission reconciliation and eventually a return or RMA. Those events should not become separate islands of information.
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01
Receive & Identify
Receive phones, SIMs and accessories and capture serialized identifiers when item-level tracking is required.
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02
Allocate & Reserve
Allocate constrained inventory, reserve specific units and apply dealer, territory or business rules.
-
03
Pick, Transfer & Distribute
Move inventory from warehouse to dealer, franchise or store while retaining transaction and serialized history.
-
04
Sell & Activate
Complete the customer transaction through POS or ecommerce and connect eligible sales with activation information.
-
05
Reconcile
Compare sales, activations, inventory and commission information to identify missing records and reconciliation exceptions.
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06
Return, RMA & Support
Handle customer returns, dealer returns, wholesale RMA and operational support without losing the product history.
Inventory Beyond Your Warehouse
Know where inventory went after it left your building.
For master agents, inventory visibility cannot stop when a shipment reaches a dealer. MTPOS can provide visibility across distributors, dealers, franchise groups, locations and warehouses while maintaining the organizational scope appropriate to each user.
- Serialized and non-serialized inventory
- Dealer and store stock visibility
- Allocation and reservation controls
- Transfers, returns, losses and corrections
- Inventory history and reconciliation
01
Master Agent
Network-wide visibility
02
Region / Dealer Group
Scoped inventory and reporting
03
Dealer Company
Authorized dealer operations
04
Retail Location
Local inventory and transactions
05
Serialized Item
IMEI, ICCID or configured identifier
Inventory Management Dashboard
Turn inventory activity into actions managers can see.
Dashboard visibility brings together inventory transfers, purchase orders, stock conditions, adjustments, returns and other operational exceptions so managers can identify what needs attention without checking each workflow separately.
Real Operational Software
One connected platform across the dealer network.
From retail transactions and ecommerce to dealer support and managed web experiences, MicroTelecom connects the systems that master agents use to operate, support and grow complex dealer networks.
Retail & Dealer Operations
Point of Sale built for telecom transactions
Bring products, serialized devices, SIM-related activity, customer history, reservations, returns, promotions and payment workflows together at the store.
Ecommerce & Omnichannel
Connect online ordering with inventory and fulfillment.
Support branded online experiences for products, services and subscriptions while connecting customer accounts, inventory reservations, fulfillment, payments, returns and RMA workflows with the broader operation.
Dealer Support
Support the network behind the stores.
Centralize dealer questions, operational issues, assignments, escalation and service history so support activity remains visible, accountable and measurable instead of disappearing into email threads.
Web Content & Publishing
Manage branded websites without giving up publishing control.
Use the MicroTelecom CMS for corporate, customer and campaign websites with controlled editing, approval workflows, roles and permissions, version history, multilingual content and SEO management.
Dealer Equipment & Recurring Billing
Manage recurring dealer charges alongside the rest of the relationship.
Some master-agent programs place demo devices, loaner equipment, fixtures, branded furniture or other assets with dealers. Where those arrangements include recurring charges, service fees or scheduled billing, MicroTelecom can bring the commercial workflow into the same connected platform.
MTPOS supports rental, lease and loaner workflows, while subscription and recurring billing capabilities support plans, billing schedules, automated charges, invoices, renewals and payment history. The exact equipment and billing model can be configured around the master agent's dealer program.
Explore Subscription ManagementRecurring Plans
Configure recurring commercial arrangements for approved dealer services, equipment programs or other repeat charges.
Billing Schedules
Maintain billing schedules, renewals and recurring payment activity instead of managing dealer charges in disconnected spreadsheets.
Invoices & Payment History
Keep invoices, payments and billing history associated with the dealer or customer account for easier service and reconciliation.
Equipment Lifecycle
Where appropriate, connect the commercial agreement with inventory, rental, lease or loaner workflows for the physical equipment being placed.
Subscription & Billing Account Management
Keep recurring services, invoices and account activity connected.
Dealer and customer account experiences can bring subscriptions, orders, billing, invoices and support into one secured account relationship instead of forcing users to work across unrelated systems.
Integration-First Enterprise Deployment
You do not need to replace every system to connect the operation.
MicroTelecom can operate as the primary platform for selected workflows or exchange information with existing enterprise, dealer and carrier-related systems according to the deployment architecture.
ERP & Supply Chain
Orders, shipments, products, dealers and inventory.
Activation Systems
Connect authorized activation information with operational records.
Dealer Systems
Direct access, APIs, events or approved file exchange.
Payments
Connect supported payment workflows with retail transactions.
Ecommerce
Online ordering, reservations, fulfillment and returns.
Data & Reporting
Support enterprise reporting and authorized analytics workflows.
Build the Platform Around Your Operation
Go deeper into the MicroTelecom products behind the master-agent solution.
A master-agent implementation can combine multiple MicroTelecom products according to your dealer network, warehouse, retail, digital commerce, recurring billing, website and support requirements. Build the platform around your operation and explore the solutions below to see the capabilities available in each area.
Retail Operations
MTPOS
Connect retail transactions with serialized inventory, customers, purchasing, transfers, reservations, returns, payments and multi-location operations.
Explore Point of Sale
Channel Inventory
Distributor Inventory Management
Extend inventory visibility into dealer and indirect-channel locations, manage allocations and serialized inventory, and connect distribution activity with enterprise systems.
Explore Distributor Inventory
Digital Commerce
Ecommerce & Subscription Billing
Add online products and services, customer accounts, ordering, payments, promotions, inventory reservations, fulfillment, returns and recurring subscription billing.
Dealer & Customer Support
Help Desk
Give dealers, stores and support teams a structured way to manage questions, incidents and ongoing service requests.
- Email-to-ticket and support portal
- Assignment, priority and escalation
- Customer and service history
- Internal and public knowledge base
- Agent workload and performance visibility
Web & Content
CMS & Managed Websites
Manage corporate, customer and marketing website content while keeping publishing, branding and access under control.
- Page and CSS management
- Review and approval workflows
- Version history
- Roles and publishing permissions
- Multilingual content and SEO controls
Enterprise Platform
Enterprise Solutions
Connect MicroTelecom products with the systems, organizational structure, access controls and integrations required by larger multi-company and multi-location operations.
- Multi-company operations
- Complex organizational structures
- Role-based access
- Enterprise integrations
One Platform, Different Starting Points
Use the products your operation needs today and connect more as requirements grow.
Your master-agent solution does not need to begin with every MicroTelecom product. The platform can be structured around the workflows, organizations and integrations that are relevant to your business.
Enterprise Telecom Experience
Built from experience with large telecom and retail networks.
MicroTelecom combines telecom-specific retail experience with enterprise inventory, franchise, security, integration and operational capabilities.
20+
Years of enterprise software experience
1B+
Transactions processed
ISO
9001:2015 quality management
ISO
27001:2022 information security
Telecom Enterprise Experience Worldwide
Common Questions
Master agent deployments are not one-size-fits-all.
Does MicroTelecom replace our existing ERP?
Not necessarily. MicroTelecom products can operate independently
or integrate with existing ERP, warehouse, dealer, ecommerce,
activation and enterprise systems according to your architecture.
Does every dealer have to use MTPOS?
No. Dealer and franchise locations can use supported MicroTelecom
interfaces while organizations with existing systems can exchange
authorized inventory and operational information through supported
integration methods.
Can we track serialized phones and SIM inventory?
Yes. MTPOS supports serialized inventory using identifiers such as
serial number, IMEI, ICCID or another configured enterprise product identifier.
Can the solution support activation and commission reconciliation?
Yes. Master-agent implementations can connect retail, device, SIM,
activation and commission information so that teams can reconcile
expected activity and investigate exceptions.
Can we bill dealers for recurring equipment or services?
Yes, where the commercial model is suitable for recurring billing. MicroTelecom
subscription management supports recurring plans, billing schedules, automated
charges, invoices, renewals and payment history, while MTPOS can support rental,
leasing and loaner equipment workflows. The exact asset and billing model should be
reviewed as part of the master-agent implementation.
Is there an online trial for the Master Agent solution?
No. Master-agent deployments require consultation because the
organizational structure, integrations, workflows and deployment
requirements vary significantly between operators. Individual
MicroTelecom product pages may provide their own trial options.
How much does a Master Agent implementation cost?
Pricing is provided by custom quote. Licensing, integrations,
implementation, deployment model, network size and required
functionality are reviewed before pricing is prepared.
Your Network. Your Workflows. One Enterprise Platform.
Tell us how your master-agent operation works.
We will review your dealer structure, inventory model, activation and commission workflows, warehouse operations, ecommerce and recurring billing requirements, integrations and deployment needs.
Contact MicroTelecom
Enterprise implementations are designed and quoted around your requirements.