MicroTelecom Business Solutions
Solutions for Retail, Ecommerce, Support and Service Operations
Start with the business problem you need to solve today. MicroTelecom solutions can operate independently or connect when shared customers, orders, inventory, service history, or workflows make that useful.
Choose a Solution
What Do You Need to Improve?
Each solution has its own complete product page. Start with the area that matters most to your operation.
Sell In Person
Retail POS & Inventory
Run checkout, inventory, purchasing, transfers, customers, payments and store operations through MTPOS.
- Retail, mobile and supported self-checkout workflows
- Store and warehouse inventory management
- Purchasing, receiving, transfers and cycle counts
- Customers, promotions, returns and payments
- Single-store and multi-location operations
Sell Online
Ecommerce & Omnichannel
Sell products, services, subscriptions and memberships online, either independently or connected with retail inventory and fulfillment.
- Online store and shopping cart
- Customer accounts and order management
- Store pickup and fulfillment workflows
- Vendor drop shipping where applicable
- Optional connection with MTPOS inventory
Support Customers
Help Desk
Organize customer requests around clear ownership, service history, knowledge, escalation and support performance.
- Email-to-ticket and customer portal
- Assignments, priorities and escalation
- Customer history and conversations
- Knowledge base and controlled responses
- Agent workload and service reporting
Carry Work Through Delivery
Service Desk
Continue customer and operational issues through QA, development, testing, release and deployment while retaining ownership and history.
- Support-to-QA and development workflows
- Git-linked technical work
- Testing and release management
- Operational reporting and traceability
- QMS and retained process evidence
Independent When You Want. Connected When It Helps.
You Do Not Have to Adopt Everything at Once
A retailer may need only MTPOS. An online business may begin with Ecommerce. A support team may use Help Desk without any retail system. When shared information becomes valuable, the solutions can connect around customers, inventory, orders, fulfillment and service history.
Choose the product that solves the immediate operational need.
Share selected customers, inventory, orders or service information where appropriate.
Add locations, channels, users or workflows as business requirements grow.
Different Scale. Different Starting Point.
Choose the Path That Fits Your Operation
Small & Growing Businesses
Start with One Practical Solution
Explore POS, Ecommerce, CMS and Help Desk options designed to let smaller organizations begin with the immediate need and expand later.
Explore Small Business Solutions →Enterprise Organizations
Design Around Your Existing Architecture
Explore multi-store operations, integrations, deployment architecture, distributor inventory, security and enterprise support requirements.
Explore Enterprise Solutions →Not Sure Where to Start?
Tell us what you are trying to improve and we can help identify the MicroTelecom solution that best matches the current requirement.